tarabarnum@gmail.com  •  LinkedIn  •  314-606-4428  •  St. Peters, MO

A results-driven UX Designer with a strong foundation in graphic design and deep expertise in user-centric design processes and usability testing. Proficient in Figma and Sketch, with experience in customizing Bootstrap and other frameworks to enhance accessibility. Proven ability to lead cross-functional teams and collaborate with clients to align design strategies with overarching business goals. Skilled in managing the full project lifecycle, ensuring efficient prioritization and execution. Recognized for excellent written and verbal communication skills, with experience presenting design concepts and prototypes to stakeholders at all organizational levels.

Technical Proficiencies: 

• Sketch, Figma, Azure
• Adobe Creative Suite
• InVision Studio, Adobe XD
• CSS, Bootstrap, HTML
• JavaScript, jQuery
• WebFocus, Visual Studio
• Microsoft 365 Office, G Suite
• ChatGPT, Copilot
• Jira, Confluence, Webex, Slack

Professional Experience

Experience Designer – Cigna  – contracted through Turnberry Solutions
October 2023 – Present

• Enhanced engagement with internal technologies through intuitive instructional design, accessibility audits, and user research to inform strategic UX decisions
• Led usability testing—including interviews, surveys, and focus groups—for a $25.1M Microsoft 365 Copilot evaluation, delivering actionable insights to leadership
• Designed user guides and optimized chatbot flows to support the migration of 90K+ colleagues to Webex; contributed to intranet development using HTML and accessibility best practices

Digital Experience Designer – 1904labs
July 2022 – September 2023

• Improved IVA self-service adoption by 25% and reduced user task time by nine minutes through usability testing, user flow optimization, and Human-Centered Design (HCD) principles  
• Redesigned legacy applications and enhanced conversational IVA experiences using Jira for agile project tracking and cross-functional collaboration with developers and data scientists
• Designed modern workflows and Figma prototypes for a federal application overhaul, driving iterative testing, stakeholder alignment, and user-focused design refinement

UX Designer – Mastercard – contracted through TDK Technologies LLC
February 2018 – June 2022

• Enhanced client satisfaction by establishing UX design for the Smart Data application, delivering iterative demos and reviews that improved user engagement and adoption
• Improved accessibility and compliance through desktop and mobile audits, implementing changes aligned with WCAG 2 and W3C standards
• Accelerated UI development and usability by creating responsive layouts in Sketch, building InVision prototypes, and leading usability testing with the Bootstrap framework

Multimedia Designer – Vantage Credit Union
August 2013 – February 2018

• Improved engagement and usability by designing branded mobile app experiences and leading data-driven digital marketing campaigns, creating wireframes, comps, and assets in Dreamweaver and Photoshop
• Revamped company website into an award-winning, responsive design, significantly boosting eCommerce performance and overall user experience under tight deadlines

Graphic Designer – Vantage Credit Union
August 2006 – August 2013

• Led design of corporate campaigns and annual reports, ensuring brand consistency and delivering user-focused assets for the Mastercard® brand flip, while training teams on design standards
• Increased engagement and membership growth by developing integrated campaign visuals that consistently surpassed performance goals

Education and Certifications

Certified Professional in Accessibility Core Competencies
THE INTERNATIONAL ASSOCIATION OF ACCESSIBILITY PROFESSIONALS

Bachelor of Fine Arts in Commercial Art/Graphic Design
CENTRAL MISSOURI STATE UNIVERSITY | Warrensburg, MO

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